DevOps Automation Engineer

Project

Implementation of an automated system to create and manage tickets in Azure DevOps from Microsoft Forms submissions, including sophisticated tracking and notification features.

Context

Working in a team of two, we developed a seamless integration between Microsoft Forms and Azure DevOps to streamline the ticket management process and improve tracking efficiency.

Key Achievements

Automation Implementation

• Created automated workflow between Microsoft Forms and Azure DevOps
• Developed custom routing rules based on form inputs
• Implemented automatic status updates and tracking

System Enhancement

• Integrated advanced notification system for stakeholders
• Created automated ticket categorization
• Implemented custom field mapping between forms and tickets

Results

• Reduced ticket creation time by 90%
• Improved tracking accuracy to 99%
• Enhanced visibility of ticket status for all stakeholders